Technology Doesn't Operate Itself
Organizations continually invest in technology, platforms, security tools, and business capabilities. But every new capability creates an operational requirement. Someone still has to configure it, administer it, monitor it, analyze the results, respond to issues, maintain the process, and report on performance.
More Technology
Buying another platform can create another system that internal teams must learn, configure, administer, maintain, and monitor.
Limited Capacity
Existing teams may already be operating at capacity. Adding another responsibility does not automatically create the time or expertise required to operate it well.
Additional Headcount
Hiring and maintaining another specialized team may not be practical, economical, or necessary simply to operate a specific capability.
What Is CertiVend OaaS?
Instead of requiring an organization to build additional internal operational capacity, CertiVend can provide the people, expertise, processes, technology, automation, monitoring, and reporting necessary to operate the agreed capability.
Use Your Technology — Or Ours
CertiVend OaaS is designed around the operational outcome, not around forcing the customer to purchase a particular platform. If you already have the technology, we can operate it. If you need the technology, CertiVend can help provide the technology and operate it.
THE CAPABILITY YOU NEED. WITHOUT THE OPERATIONAL BURDEN.
CertiVend Provides the Operational Layer
The technology is only one part of delivering a capability. OaaS brings together the operational components required to turn technology and processes into sustained business outcomes.
People & Expertise
Experienced resources provide the knowledge and operational capacity required to manage the agreed function.
Process
Defined operating procedures create consistency, repeatability, accountability, and measurable execution.
Technology
CertiVend can operate technology the customer already owns or help provide the technology required to deliver the capability.
Automation
Appropriate automation helps reduce repetitive work, improve consistency, and increase operational efficiency.
Monitoring
Ongoing monitoring helps identify exceptions, operational issues, trends, and opportunities for improvement.
Reporting
Regular reporting provides visibility into activity, performance, risk, trends, and agreed operational outcomes.
OaaS Is More Than Staff Augmentation
Staff augmentation generally provides additional people while the customer continues to manage the function. OaaS is designed around responsibility for an agreed operational capability and outcome.
You Retain
- Business strategy and priorities
- Governance and policy authority
- Risk ownership and business decisions
- Approval authority
- Organizational accountability
CertiVend Operates
- Administration
- Operational execution
- Monitoring and coordination
- Process management
- Analysis and reporting
You own the strategy. CertiVend runs the operation.
Start With the Operations You Need
CertiVend OaaS can be applied to defined operational capabilities where organizations need additional expertise, capacity, consistency, or management. Our initial OaaS offerings focus on areas where operational execution is critical but additional internal headcount may not be necessary.
Security Awareness & Phishing Operations
Security awareness technology is most effective when someone actively operates the program. CertiVend can manage the ongoing operational activities associated with security awareness and phishing simulation programs.
- Campaign planning and scheduling
- Phishing simulation administration
- Training assignment coordination
- User and program administration
- Results monitoring and trend analysis
- Management reporting
- Program recommendations
Already have a platform? We'll operate it.
Need one? We can help provide and operate it.
Vendor Oversight Operations
Vendor oversight requires ongoing coordination, assessment, evidence collection, review, reporting, and monitoring. CertiVend can operate defined portions of the vendor oversight lifecycle on behalf of the customer.
- Vendor intake and coordination
- Assessment distribution and follow-up
- Evidence collection
- Documentation review
- Risk identification and escalation
- Reporting and status tracking
- Ongoing vendor monitoring
Extend your vendor oversight capability without building another internal team.
What Else Could We Operate for You?
OaaS is a delivery model, not a single technology product. Organizations can engage CertiVend to explore whether other defined IT, cybersecurity, risk, and vendor operational responsibilities are appropriate for an OaaS engagement.
Vulnerability Operations
Help coordinate scanning, findings, remediation tracking, exceptions, and operational reporting.
Identity & Access Operations
Support defined identity administration, access reviews, lifecycle activities, and operational coordination.
Compliance Operations
Coordinate evidence collection, control tracking, documentation, reporting, and recurring compliance activities.
Microsoft & Security Platform Operations
Provide defined operational administration and management for selected enterprise and cybersecurity platforms.
Infrastructure Operations
Support agreed operational activities across cloud, infrastructure, endpoint, and related technology environments.
Custom Operational Capability
Have a recurring technology or cybersecurity function your team does not have the capacity to operate? Let's evaluate it.
Availability, scope, service levels, supported technologies, responsibilities, and commercial terms are defined for each OaaS engagement.
From Operational Need to Managed Outcome
Every OaaS engagement begins by understanding what needs to be operated, what technology is already in place, what responsibilities should remain with the customer, and what CertiVend should assume.
Define
Identify the capability, operational pain, desired outcomes, and responsibilities.
Design
Establish the operating model, technology, processes, governance, reporting, and service scope.
Operate
CertiVend performs the agreed operational activities and manages the defined service.
Measure
Monitor performance, report results, review trends, and identify opportunities for improvement.
Add Capability. Not Headcount.
Organizations should not have to build another internal team every time they need a specialized operational capability. CertiVend OaaS provides another option: define the outcome, establish the operating model, and let CertiVend handle the agreed operational responsibility.
YOUR TECHNOLOGY. OUR OPERATIONS. YOUR OUTCOME.
What Could CertiVend Operate for You?
If your organization has technology, cybersecurity, risk, or vendor operations that require more time, expertise, or capacity than your internal team can provide, let's explore whether Operations as a Service is a fit.
Already have the technology?
We'll explore operating it.
Need the technology?
We'll explore providing it and operating it.
Operations Built Around the Outcome
CertiVend provides cybersecurity, technology, vendor trust, advisory, and operational services designed to help organizations strengthen capabilities without unnecessarily increasing complexity.
Operations as a Service extends that mission by giving organizations another way to obtain operational capability: use the technology you already have, leverage technology CertiVend can provide, and allow CertiVend to operate the agreed function.